Frequently Asked Questions

Handle this hair as if it were your very own. Utilise high-quality shampoos and conditioning products for optimal care. Conditioning is a vital step to maintain its softness and manageability. Allow the conditioner to work its magic on the hair for more than 30 minutes before rinsing it off. Instead of using a blow dryer, let the hair air dry naturally to minimise damage and maintain its health and beauty. Following these steps will ensure that the hair stays in excellent condition and looks its best at all times.

We suggest closure wigs, all are beginner friendly, easy to install.

Certainly, our HD closures and frontals are delivered pre-plucked, and we solely bleach the knots, dye the hair, and style it if a specific unit indicates these modifications. However, if you'd rather have the unit without these enhancements, please don't hesitate to contact us. Our aim is to accommodate your preferences and guarantee you receive the ideal product that aligns with your requirements. Please feel free to convey your needs, and we'll be more than willing to offer our assistance. Depending on the extent of adjustments you desire, there may be an additional charge.

UK customers: When purchasing hair extensions, a standard processing time of 3 business days applies after confirmation. However, if your ordered product is customised to your specific request or is on sale, the processing time may be prolonged. Following the initial 3 days, you can anticipate a notification with delivery details, and the delivery will occur within 7 working days from that point. All remaining hair products are dispatched and delivered within 3 to 5 working days. Other Countries: Kindly review our shipping policy located at the bottom of our website. If you cannot see your location at the check point please contact us immediately.

As a small business, we aim to provide our customers with a seamless and prompt delivery to ensure a guaranteed service. Additionally, there may be occasions when certain items are temporarily out of stock.

Kindly get in touch with us promptly so that we can either resolve the issue or provide you with a new code. Please be mindful of our business hours, and if you happen to contact us outside of these hours, we will respond via email as soon as possible.

Our Indonesian is raw hair, capable of achieving a lift up to 613, while our Cambodian hair is our premium virgin hair, with a potential lift of up to 27.

Absolutely, you can make this choice. Before finalising your wig purchase, please indicate the desired number of bundles by filling in the appropriate field within your shopping basket prior to checking out. Once you've done so, we'll promptly provide you with a link for the additional charge. Your wig production will commence once you've completed payment for the outstanding balance.